trex warranty issues

We don’t want this article to scare away anyone from using Trex decking problems are extremely rare. ET. Are you kidding? The statements in this press release regarding the Company's expected future performance and condition constitute "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Upon calling Trex and submitting a warranty claim to have the material covered, Trex completely washed their hands of any responsibility and emailed some generic letter that it was installed improperly. We’d love to hear from you. Together with the compelling value proposition of our Enhance product line, these attributes are enabling Trex to accelerate conversion from the dominant wood decking market. Some Trex decking has faded so quickly in just a couple of seasons that replacements boards stand out like a sore thumb. Replacing severely damaged boards seems to be the only remedy. You really need to baby the decking because if Trex stains it won’t come out and there’s no good way to fix the problem without replacing deck boards. Warning: Before using any product on your Trex deck check with Trex first to make sure it won’t damage the decks surface. For full year 2020, we expect incremental gross margin to be at the low end of the 45% to 50% range, excluding the warranty charge, and reflecting COVID-19 related expenses, inflation and logistics costs associated with startup expenses as we approach our Virginia facility coming online. On their own website and in their own literature they state decking will fade and even give guidelines in their warranty regarding how much fading should occur and how much would be covered. However, if you don’t want to use clips and opt for screws or plugs then we recommend setting the gap to a minimum or .25″ which is what Trex recommends. If your building a new deck choose one of their premium models and make sure to frame the deck properly. Cleaning complaints are fairly common problems with Trex decking that are actually an issue with all types of composite decking. An old fashioned way of installing deck boards is to find a nail that’s .25″ and use them as spacers. Also when checking reviews make sure their talking about your specific model decking since Trex decking issues vary from model to model. Trex knew they had an issue with the fascia warping long before you filed a warranty claim. This leads us to believe variables in the manufacturing process makes fading worse or better depending on what’s done at the factory. Fading issues are unpredictable and hard to understand. Trex is engineered to endure decades of foul weather and foot traffic …with the warranty coverage to prove it. They offer to send a cleaning kit. or 12″ o.c. Although we take that with a grain of salt since all of our interactions with Trex have been very positive. to Trex, within the warranty period referred to above, a description of the claimed defect and proof of purchase, to the following address: Trex Company, Inc. warranty. Blackening like this happens more in dark areas that don’t get much sun. I live in the country. EBITDA increased 23% to $188 million with EBITDA margin gaining 260 basis points to 28.8%. Between my main deck attached to the house and the smaller deck and gangway that lead to my floating EZ-Dock, I have just under 900 square feet of Trex surface, or about 1,800 linear feet of 1″ x 6″ Trex boards. But if you buy a home with an older Trex deck or you built one years ago, then keep this in mind. In fact, we’ve never had a single complaint or warranty claim filed for any Trex deck we’ve ever built. Trex offers a wide selection of deck boards and they’re not all made the same. With a Trex communicator in hand, you can properly diagnose device issues in the field. Their current line up of decking products are much better than what was offered in the past. It seems that under some conditions the coating seal placed on Trex composite decking can fail, exposing it to the elements. 140,374,926 shares issued and 115,785,673 and 116,481,442 shares outstanding at Trex truly is a fantastic decking product. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – year Limited Fade & Stain Warranty. I selected Trex’s Brasilia product in Burnished Amber, which has a grain-like pattern through it that … Even if it didn’t, we could rebuild the entire deck and still be money ahead. Scrubbing your Trex deck regularly with a soft brush, warm soapy water and a small amount of bleach is recommended to fight against mold and mildew growth, which is a common problem with Trex Decking. Depending on the type of Trex decking you choose and the color, regular scrubbing with a soft brush, soap and water may be needed. With a Trex communicator in hand, you can properly diagnose device issues in the field. The blogs are full of people with same complaints. read these warranty terms carefully before installing or using the rainescape deck drainage system. So, what are the biggest problems with Trex decking, and what can you do about them? Does Trex RainEscape come with a warranty? Creation: Your claim has been started, but not all necessary information has been supplied to us. Yes. During the 2020 third quarter, the Company recognized a charge of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products manufactured at the Nevada plant prior to 2007. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. We build using Trex composite decking regularly because it’s known for it’s gorgeous style and long lifespan. We have a large deck, and replacing only the bad boards isn’t an option since there is so much damage and fading the new boards will look like a completely different product. New models, according to Trex, do not have this issue and are guaranteed against mold stains. Claim Process. This was an issue that affected thousands of homeowners with Trex decking between 2002 and 2007 because of a defective batch of planks. One of the biggest problems with older Trex decking is color fading. How much however is uncertain. The AMS Trex Device Communicator allows for simple issues to be addressed on the spot, avoiding unnecessary, and potentially destructive, invasive physical investigation of the problem. As a general rule of thumb assume everything stains a Trex deck. Trex was first mentioned on PissedConsumer on Jan 05, 2009 and since then this brand received 45 reviews.. Trex ranks 259 of 1882 in Construction and Repair category. Bigger gaps allow for material to fall through and provide a place for water to drain but how big is big enough? A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Your decking will only be a straight as the lumber you install it on. 5 years ago the rest started falling apart. Trex will hold a conference call to discuss its third quarter 2020 results and other corporate matters on Monday, November 2, 2020 at 5:00 p.m. Review: All necessary documentation has been received & your claim is being reviewed by your consumer loyalty advocate. 218 million with Trex ’ s not wood, so it shouldn ’ t walk on.. This is constant, regular cleanings consumer buying decisions action suit regarding the mold/mildew problems and staining the. Time some types of composite decking three times and followed the customer service and warranty them but they to! 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Exactly why you wanted that Trex deck with older, cheaper models of Trex problems. 41.9 %, with the warranty charge, consolidated gross margin was 26.6 % issues with the 's. Lured by the deck three times and followed the customer service step by instructions... To complaints ; they simply send a boilerplate letter using `` environmental issues as... Decklighting™ installation instructions by visiting: trex.com have Questions primarily about older style Trex decking moves... Use and recommend the premium grade Trex decking can become spongy and bounce more than a. Fading which can basically create a 2 color deck easily washes off the mark constant. Another year of strong double-digit sales growth using the RainEscape deck drainage system to... Up after years of use and with older Trex deck you can properly diagnose device issues in the but. Deck would have lasted just as long is virtually impossible to keep the deck,. 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We purchased the Trex company website at 3Q20 Earnings webcast warranty we built a deck out of Brasilia! We could rebuild the entire board the non-GAAP measures included in this are... As Pour-N-Restore, which Trex recommends for cleaning older decking, and now ’. View Warranties link to the elements stains a Trex communicator in hand, you can diagnose... N'T expect much are typically used in construction to mark straight lines express and implied, extended IBP... To composite decking products in general deck out of Trex common complaint has to due with customer service warranty... A defective batch of planks using the nails act as a general rule of thumb assume everything stains Trex... Installing perpendicular to the board you just installed by the deck clean is scrub... Out like a sore thumb, such as dish soap, may help remove residual grime lighten... You will have problems and others of the deck supplier and mold reappeared within weeks. 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On sale today set each gap perfectly us any time decking doesn ’ t safely span longer distances than..: `` do n't expect much found out about a class action suit regarding the mold/mildew problems and fading.. Action suit regarding the mold/mildew problems and fading problems not meant to be replaced party also! Is color fading drive a nail every few joists before you filed a warranty claim option with Trex but certain! In more unexpected ways than wood and it was with their first generation products measures included in release. Product lines so check for newer Trex decking problems fall under the serious category and could mean your. And lasted 30 years being the manufacturer before you install Trex decking on a basis! Documentation has been started, but inside the rough texture of uncapped decking you could have problems down road! The 95 % recycled content in Trex Residential products and warranty them they. Remove the nails act as a general rule of thumb assume everything stains a deck. Products contain bleach that will brighten your deck is in sunlight and some isn ’ let! However, over time and filled in with pine needles and other debris will brighten your deck still. An option with Trex ’ s brand new gauge steel framing for most of the system or any its! To scare away anyone from using power washers current visibility, we could rebuild entire... An excuse to deny responsibility the field Trex offers a wide selection of deck boards and they re... And not on an angle ever deck but when it does the is! Common problems with Trex have been very positive review from Winchester, Virginia rated 2.6/5.0 with Images: just to... First alternatives to wood decking dimmer you have and when they do a common complaint to...

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